Unified communications has become a key focus for many organisations for one reason: its potential to tackle pressing business challenges, including rising customer expectations of responsiveness and information access, and the need to maximise staff productivity.

At eircom Northern Ireland we offer proven expertise in the design and implementation of UC solutions that help deliver better productivity, closer team collaboration, and faster, more responsive service for your customers:

	Unifying your communication channels: we help you unite channels like telephone, mobile, email, instant messaging, and videoconferencing and introduce innovations like web-based collaboration. So you can optimise the effectiveness of all channels and eliminate staff time now wasted on "phone tag" or combing through in-boxes for that crucial file.
	Presence" to improve service levels: leveraging presence information, UC solutions like instant messaging can help you improve the efficiency and lower the cost of customer service. Discover how UC can help you resolve customer questions on the first contact, and dynamically draw upon expertise from across your organisation.
	Genuine communications expertise: Effective UC solutions demand vendor-agnostic advice and in-depth expertise in telecommunications as well as IT. We align our core strength in communications with that of the global market leaders in UC including Nortel, Cisco and Microsoft. So you gain access to a wealth of best-practice experience in UC solution design, network optimisation, implementation and support.

Talk to us today on how we can apply our Unified Communications capability to helping you improve your productivity.