Businesses Urged to Harness Technology for Growth

Enterprise Minister, Arlene Foster today called for businesses across Northern Ireland to engage more and utilise vital technology that could secure future economic growth.

Speaking ahead of this month's Virtual ICT Week powered by eircom Northern Ireland, the Minister said that it was fundamental that companies, both large and small, leverage the world-class technology and communications infrastructure available in Northern Ireland, and urged businesses to take part in the innovative programme of events being delivered by Digital Northern Ireland 2020.

The Next Generation Contact Centre

Keeping pace with the ever-changing world of IT and communications is not without its challenges. Businesses across Northern Ireland are constantly adapting and exploring new ways of meeting their customer's expectations. Business First spoke to eircom Northern Ireland's Unified Communications Programme Manager Gary O'Brien to find out how Contact Centres in Northern Ireland are rising to the challenge.